• August 23, 2016 – Potential brief TIDE access disruption at 4 pm today

     If you are accessing TIDE at 4 pm today you might encounter a brief interruption in your access and be exited from the system.  This is due to a deployment in the system to correct some outstanding issues.  If you do experience being logged off the system, please log back into TIDE and you will be able to access the site again.  If for some reason you are not able to log back in, please contact the WCAP Help Desk at (844) 560-7366 or

    Added August 23, 2016
  • August 19, 2016 – August Monthly Maintenance

    The August monthly scheduled maintenance of all AIR systems (TIDE, TDS, ORS, AIR Ways, AVA and THSS) begins on Friday, August 19 at 6 pm PT. All systems will be back online by Sunday, August 21 at 7:00 pm PT.  The next monthly maintenance for September will be the weekend of September 23-25.

    Added August 19, 2016
  • August 19, 2016 – Update on TIDE and ORS access for SY16-17

     TIDE opened for the school year on Monday, August 15.  Currently only one administration is showing in TIDE right now (Fall 2016), but this will not prevent the ability of schools and districts to see previous years’ score data in ORS once user accounts are created.  ORS is currently live and available for all districts and schools.

    If you are the DC listed in WAMS and have not received your initial welcome email from please contact or regarding this issue.

    • User accounts were removed for district and school level users from TIDE.  The rollover of user accounts in TIDE takes place to ensure that district staff actively load the current year’s users rather than preserving all accounts for users who may or may not work in their former schools and districts. This is to ensure to the greatest degree possible that school and district staff have access only to the student records that they should be able to access. A file containing a list of all users from TIDE in 2015-16 is available in WAMS Profile Downloads (, under the headings: B. 2017 Administration > 1. MSP – EOC – Smarter > TIDE Resources with the filename ‘[YourDistrict] All TIDE User Records 2016.xls’ – this file can be quickly edited to populate the TIDE User Upload template file and create accounts for any returning users once the user upload function in TIDE is once again fully operational. Refer to the recent WAW sent on August 8, for specific details under the section WCAP: Managing Credentials in TIDE And 2016-17 School Year Rollover.
    • Some districts have reported trouble uploading files into TIDE for some users.  It seems that certain email address naming conventions cause these errors and can cause an entire file to fail.  AIR is looking into this issue to resolve as soon as possible.

    Please contact the WCAP Help Desk at  or toll free (844) 560-7366 if you have any additional trouble accessing any features once in TIDE.

    Added August 19, 2016
  • August 8, 2016 –End of Support for Secure Browser v.8, Chrome OS version update

    The new secure browser for Windows, Mac, and Linux, version 9 is available on the portal. Please be sure to update your devices by August 29, 2016 (visit to download the latest versions). After this date, AIR will no longer support secure browser version 8 from the 2015-16 school year. Also, Chrome version 51 will be the first supported operating system version for the new school year. If you have not already done so, please update all Chrome devices that will be used for online assessment to version 51 or later. If there are any questions or concerns, please contact the Help Desk at 1.844.560.7366 or

    Added August 8, 2016
  • August 1, 2016 – Upcoming Downtimes Reminder

    Reminder: The Test Delivery System (TDS)  began its scheduled downtime, 7/29, at 6pm PT and will end its downtime on 8/3 at 6pm PT. The Test Administration card found on the WCAP portal, which is used to allow TA’s to create testing sessions, will not be available until the launch of the Smarter Balanced Interim Tests on 8/16. The TDS Practice and Training tests will be available on 8/3 at 6pm PT, however these tests will not have new content or new tools/features until their relaunch on 9/12. Further, please be aware of the upcoming downtimes for the Test Information Delivery Distribution Engine (TIDE) are from 8/11 at 5pm PT to 8/14 at 9pm PT. TIDE will be completely open for the 2016-17 school year on 8/15 with a redesigned look. The Online Reporting System (ORS) will also be down on 8/16 and will be available again on 8/17. If there are any questions or concerns, please contact the Help Desk at 1.844.560.7366 or

    Added August 1, 2016